Privacy Policy

Adaura Technologies, LLC
3017 Douglas Boulevard, Suite 300
Roseville, CA 95661
Telephone: (916) 970-7010

Adaura Technologies, LLC Privacy Policy

Adaura Technologies is committed to the privacy of its website visitors and the users of its products and services. This privacy policy (this “Privacy Policy”) describes the collection, use and disclosure of information by Adaura Technologies, LLC., a California corporation (“Adaura Technologies,” “we,” or “us”) from users of our Web site at (the “Site”), as well as all applications, devices, widgets, software, tools, and other services provided by us. If you choose to use our Services, you agree to this Privacy Policy. The terms “you,” “your,” and “user” refer to the user visiting the Site or accessing or using the Services. Other capitalized terms used but not defined in this Privacy Policy have the meanings given to them in Adaura Technologies’s Terms of Use. This Privacy Policy does not apply to any third-party websites, services or applications, even if they are accessible through our Services. Any information that is collected via our Services is covered by the Policy in effect at the time such information is collected. We may revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we’ll notify you of those changes by posting them on the Services or by sending you an email or other notification, and we’ll update the “Last Updated” date above to indicate when those changes will become effective.

What Types of Information Do We Collect?

Non-Personal Information

When you interact with our Site, we receive and store certain personally non-identifiable information. This type of information, which is collected passively using various technologies, cannot be used to specifically identify you. In addition, like many other website owners, we use automated data collection tools such as Cookies to collect certain information when you visit the Site. “Cookies” are small text files that are placed on your hard drive by a Web server when you access our Site. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. If you do not wish to receive Cookies, or want to be notified when they are placed, you may set your browser to do so, if your browser allows it. If you choose not to accept our Cookies, you will not be able to use all of the features of the Site.

Personal Data

If you create an account to use our Services, we’ll collect certain information that can be used to identify you, such as your name, email address, postal address and phone number (“Personal Data”). In order to answer your questions or fulfill your requests, we may need to ask you for your Personal Data.

Device and Network Information

When you apply for an unlock code, we will collect information about you and your device. This information includes, for example, Personal Data about you and your location and the serial number of the device. Additionally, you may elect to use any of the network planning and management services offered on our Site, including our Network Design Tools and Network Management System (collectively, “Adaura Technologies Cloud Services”) by establishing an account with us. If you do, Adaura Technologies will collect information about your network and the devices attached to it, such as the following: (i) MAC address, (ii) device type, (iii) operating system, (iv) geo-location information, and (v) network traffic information (e.g., hostnames, protocols, port numbers, and IP addresses). For Adaura Technologies devices that use Global Positioning System (GPS) technology, we may transmit certain geo-location information about those devices (and the network(s) on which they are running) to Google and other third party geo-location services, which in turn provides us with related geo-location information that we store and make available to you as described above. If you elect to use Adaura Technologies Cloud Services to manage your network, we will collect information about your use of such Adaura Technologies Cloud Services. Additionally, if you are using Adaura Technologies Cloud Services, we may collect additional information, including Personal Data of your network customers, including, without limitation, their names, addresses and contact information. . However, will we only use such information when necessary or appropriate (or when legally authorized or required) to ensure your compliance with the law or this Privacy Policy or to respond to lawful requests.

How Do We Use The Information We Collect?

Non-Personal Information collected by the Site

Any non-personal information we collect from your use of the Site, whether through Cookies or otherwise, may be used and pooled with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors’ Internet service providers, and how our users use and interact with the Site. We may provide aggregate statistics about our customers, traffic patterns and related site information to reputable third parties, but these statistics will include no personally identifying information.

Personal Data and Device and Network Information

If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Data you provide to answer your question or resolve your problem. Adaura Technologies and its subsidiaries and affiliates may also use your Personal Data or the device and network information collected through Adaura Technologies Cloud Services to (i) provide the Services, (ii) to improve the content and functionality of the Services, (iii) to contact you to tell you about services that may be available in the future, (iv) to help you resolve network issues we may detect through Adaura Technologies Cloud Services, or (v) otherwise as described in this Privacy Policy or as disclosed by us when we collect such information.

Disclosures of Your Personal Data and Other Information

Adaura Technologies is not in the business of selling your information, and we do not sell our customer lists or any Personal Data you have disclosed to us to third parties. We consider this information to be a vital part of our relationship with you. We may, however, disclose information to certain third parties if you consent to us doing so, as well as in the following specific circumstances:

  • Service Providers:

    Adaura Technologies, like many businesses, may hire third party service providers to perform certain functions in order for us to administer and provide the Services. When we employ another individual or company to perform a function of this nature, we only provide them with the information that they need to perform their specific function. These third-party companies may use and disclose Personal Data and other information that we disclose to them in accordance with the privacy policies and procedures outlined herein; provided, however, information provided to Google (as described in the Device and Network Information section above) is subject to Google’s Privacy Policy.

  • Channel Partners:

    We may disclose Personal Data and other information to channel partners, such as resellers, of ours. These third parties may use the Personal Data and other information that we disclose to them for purposes such as marketing products and services to you.

  • Information Disclosed for Our Protection or the Protection of Others:

    We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.

  • Business Transfers:

    Information about our users, including Personal Data, may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which Personal Data is transferred to one or more third parties as one of our business assets.

Your Choices

We offer you choices regarding the collection, use and sharing of your Personal Data and we’ll respect the choices you make. Please note that if you decide not to provide us with the Personal Data that we request, you may not be able to access all of the features of the Services. We may periodically send you free newsletters and e-mails that directly promote our Services. When you receive such promotional communications from us, you will have the opportunity to “opt-out” (by following the unsubscribe instructions provided in the e-mail you receive). We do need to send you certain communications regarding the Services and you will not be able to opt out of those communications – e.g., communications regarding updates to our Terms of Service or this Privacy Policy or information about billing. You can access and modify the Personal Data associated with your account by emailing us at inquiry@Adaura If you want us to delete your Personal Data and your account, please contact us at with your request. We’ll take steps to delete your information as soon we can, but some information may remain in archived/backup copies for our records or as otherwise required by law. California residents may request and obtain from us, once a year, free of charge, a list of third parties, if any, to which we disclosed their personally identifiable information for direct marketing purposes during the preceding calendar year and the categories of personally identifiable information shared with those third parties. If you are a California resident and wish to obtain that information, please submit your request by sending us an email at inquiry@Adaura with “California Privacy Rights” in the subject line or by writing to us at Adaura Technologies, Inc.


Adaura Technologies takes reasonable administrative, physical and electronic measures designed to protect the information that we collect from or about you (including your Personal Data) from unauthorized access, use or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

Do Not Track

We currently do not participate in any “Do Not Track” frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your Personal Data.

Links to Other Sites

Our Services may contain links to websites and services that are owned or operated by third parties (each, a “Third-party Service”). Any information that you provide on or to a Third-party Service or that is collected by a Third-party Service is provided directly to the owner or operator of the Third-party Service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy or security practices and policies of any Third-party Service. To protect your information we recommend that you carefully review the privacy policies of all Third-party Services that you access.


Adaura Technologies does not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data through this Site, please contact us, and we will endeavor to delete that information from our databases.

International Visitors

Many of our servers and data centers are located in the United States. If you choose to use the Services from outside the U.S., then you should know that you may be transferring your Personal Data outside of your region and into the U.S. for storage and processing. By providing your Personal Data to us through your use of the Service, you agree to that transfer, storage, and processing in the U.S. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. You should know that each region can have its own privacy and data security laws, some of which may be less stringent than those of your own region.


Please contact us at, with “Privacy Policy Question” in the subject line if you have any questions about our Policy.